【Application Sharing】Customer service response times are restricted; automation technology can help.
As a platform seller, have you ever faced various penalties from the platform because you didn’t respond to customer inquiries within the designated time limit?
Do you often feel anxious and helpless when you receive appreciative messages and stickers from customers after your customer service staff have finished work, unable to reply immediately?
Don’t worry, you’re not alone. Many sellers encounter similar challenges.
Running a shop is hard work, and having points deducted just because you didn’t reply to a customer message in time can not only affect your shop’s rating but also lead to customer loss and decreased sales.
However, customer service staff need rest and can’t be on standby 24/7. This is a dilemma faced by many sellers.
The past frustrations can now find solutions through the application of automation technology today!
To address the situation where customer service staff can’t be on standby 24/7, we leverage Robotic Process Automation (RPA) technology combined with AI language recognition capabilities to achieve round-the-clock customer service goals.
After the customer service staff clock out, we will entrust AI to temporarily take over the customer service response work.
AI is capable of understanding customer inquiries and providing responses.
Although AI’s responses may not solve all problems, it can politely inform customers that it is currently after hours and that they will receive a reply from professional customer service staff during business hours.
AI can also mark and prioritize issues based on their urgency, ensuring that customer service staff can quickly grasp and prioritize the most important issues once they return to work.
Using automation technology, effortlessly solve problems and create value.
Automated customer service effortlessly resolves long-standing rating issues for sellers, not only alleviating the pressure on customer service staff but also optimizing work schedules during business hours.
When customer experience is enhanced, it truly realizes 24/7 customer support.
If you are facing the challenge of customer service staff being unable to respond to customers 24/7, consider using automation technology that combines RPA and AI to solve these issues. Let “technology and the future” boost your company’s competitiveness, improving customer satisfaction while achieving better performance.
